The ground rules for booking and being treated at the studio, and for using this website.
Agreement
These terms cover your use of this website and the services provided by Nails by Stacy LLC at 703B Main Street, Waltham, MA 02451. By booking with us you accept them.
Bookings and deposits
- An appointment is confirmed once we reply to you with a time. A form submission or message on its own is a request, not a confirmed booking.
- We may ask for a deposit for long appointments, large group bookings, or after repeated missed appointments. Deposits come off your final bill.
Cancellations, lateness and no-shows
- Please give as much notice as you can if you need to cancel or move an appointment.
- If you arrive more than 15 minutes late we may need to shorten or reschedule your service so the client after you is not delayed.
- Repeated same-day cancellations or no-shows may mean a deposit is required for future bookings, or a fee of up to 50% of the service price.
Prices
We do not publish prices on this website, because the cost of a service depends on length, shape, condition of your nails and how much detail you want. Stacy quotes you in the studio once she has seen your nails, and always before any work begins. The price you are quoted at the time of booking is the one that applies to that appointment.
Your health and safety
- Tell us before your appointment about allergies, sensitivities, skin conditions, recent surgery, pregnancy, diabetes, or any medication that affects skin or healing (including retinoids and Accutane, which rule out waxing).
- We may decline a service if we believe it is not safe for you. That decision is not personal and there is no charge.
- A patch test is required before any tinting or lamination service, and before lash extensions if you have not had them with us before.
Results and aftercare
We take care over every service, but results vary with your natural nails, lashes, skin and how you follow aftercare. Aftercare guidance is given at your appointment. If something goes wrong with our work within 7 days, contact us — we will look at it and, where it is our workmanship, fix it at no charge. We cannot offer refunds for a change of mind, or for damage caused by picking, biting, or removal at home.
Payment
Payment is due at the end of your appointment. We accept cash, major cards, Apple Pay and Zelle. Gift cards are non-refundable and non-transferable for cash.
In the studio
- Please arrive with clean hands and, for lash appointments, no eye makeup.
- For everyone’s safety, children may not be left unattended in the studio.
- We reserve the right to refuse service to anyone behaving abusively toward staff or other clients.
Website content
All text, photographs and designs on this site belong to Nails by Stacy LLC and may not be copied or reused commercially without written permission. Photographs show real work; your own result will differ because your nails, lashes and skin are your own.
Liability
Nothing in these terms limits liability for death or personal injury caused by our negligence, or for anything else that cannot lawfully be limited. Otherwise our liability in connection with a service is limited to the amount you paid for it.
Governing law
These terms are governed by the laws of the Commonwealth of Massachusetts.
Contact
Questions about these terms: (781) 354-7938 or nailsbystacyllc@gmail.com.